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Repositioning a Category Leader From Onboarding Tool to Engagement Engine

Appcues helped invent the product adoption category in 2013 and has guided billions of in-app experiences for teams at Lyft, Segment, and Plural sight. But the product had grown well past the no-code tour builder people knew it as — into an AI-powered engagement platform spanning in-app, push, and email. The site needed to catch up with what the product had become.

Total Funding

$47.9M

Engagement increase

X%

Traffic Increase

X%

View Live Site

overview

A Twelve-Year-Old Category Leader With a Newer Story to Tell

We rebuilt the site around outcomes rather than mechanics. Instead of leading with what the tool builds,the architecture leads with what teams are trying to achieve — drive adoption, launch products, grow advocacy — and routes product managers, growth leads, and customer success teams into the proof most relevant to their mandate. Named customer results carry the argument, and the platform's multi-channel reach is made explicit rather than buried in a features list.

Appcues had evolved into a full AI-powered engagement platform, but their website was still selling a tour builder. We rebuilt the story around outcomes that matter to product and growth teams, not a list of features. Prospects now understand the platform's real power before they ever get on a sales call.

Adoption & Engagement

Appcues — B2B SaaS

Boston, Massachusetts, USA

Results

No-code tool → unified AI engagement platform (in-app + push + email).

Outcome-led paths route buyers to relevant proof.

G2 proof moved to primary conversion zone.

No items found.

Project goals for traffic increase

Sell What the Product Became, Not What It Was Known For

Category creators face a specific problem: the market remembers the original pitch. Appcues needed asite that reframed a mature, multi-channel platform for buyers who still thought of it as a tour builder, while holding onto the authority it had earned— an extensive content library, twelve years of category leadership, and customer names that carry weight in product-led growth circles.

Technical specifications

Solution-led information architecture organized by buyer outcome rather than product feature, with distinct paths for product, growth, and customer success roles converging on a single demo request flow.

Scalable content and resource system supporting a large existing library of guides, research, and blog content, structured for topical SEO authority across product-led growth search terms.

Performance-focused build with component-level flexibility for rapid positioning tests, plus integration into their existing marketing and product analytics stack for full funnel attribution.

Before & After

Recent Case Studies

2.5x Engagement Increase

Enterprise

We rebuilt the site around outcomes rather than mechanics. Instead of leading with what the tool builds,the architecture leads with what teams are trying to achieve — drive adoption, launch products, grow advocacy — and routes product managers, growth leads, and customer success teams into the proof most relevant to their mandate. Named customer results carry the argument, and the platform's multi-channel reach is made explicit rather than buried in a features list.

2.5x Engagement Increase

Enterprise

We built the site around the parent's real question: will this raise my child's grades without adding stress? The weekly rhythm is shown rather than described, so the model becomes intuitive at a glance. Pricing from £16 per lesson and a 7-day free trial sit prominently, removing the two objections that kill EdTech signups. Exam board coverage across AQA, Edexcel, and OCR is stated plainly, because it's a hard filter for UK parents.

2.5x Engagement Increase

Enterprise

We split the site into distinct brand and creator journeys from the first click, each with its own value proposition, proof, and signup path — while keeping one coherent identity across both. Customer testimonials citing real performance results carry the brand side. Transparent earnings, industry range, and a plain explanation of how jobs work carry the creator side. Both funnel into the platform app with minimal friction.

2.5x Engagement Increase

Enterprise

We built the site as a booking tool. The narrative earns belief in the first scroll, social proof from event organizers and executives does the convincing, and a single booking path stays present throughout. Speaking topics are framed by the outcome an organizer is buying, not by Neno's biography, so a conference planner can match him to their program in seconds.

2.5x Engagement Increase

Enterprise

We designed a portfolio-first experience: a single brand promise up front, then clear paths into each venue so couples can compare settings, seasons, and capacities without leaving the site. Photography leads — because this is a decision made with the eyes — and every path terminates in the same action: book a tour. Rentals are surfaced as a natural addon rather than a separate business, which is exactly how Willowshore wants couples to encounter it.

2.5x Engagement Increase

Enterprise

We restructured the site into three clear pillars — Insurance Operations, Technology Services, and AI — each with its own entry point, proof, and conversion path. Long-form authority content (white papers, webinars, industry insights) was pulled out of a buried resources tab and repositioned as a lead engine. The result reads less like a vendor brochure and more like what OIP actually is: an operating partner that lets insurers grow without growing headcount.

Recent Case Studies

Appcues — B2B SaaS

Appcues helped invent the product adoption category in 2013 and has guided billions of in-app experiences for teams at Lyft, Segment, and Plural sight. But the product had grown well past the no-code tour builder people knew it as — into an AI-powered engagement platform spanning in-app, push, and email. The site needed to catch up with what the product had become.

Read Full Case Study

TutorToday — B2C

Parents comparing tutors at midnight don't read, they scan and decide. We made TutorToday's micro-class model instantly clear, put transparent pricing and a free trial where they couldn't be missed, and removed every reason to click away. The website now does the selling before anyone picks up the phone.

Read Full Case Study

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