

Appcues helped invent the product adoption category in 2013 and has guided billions of in-app experiences for teams at Lyft, Segment, and Plural sight. But the product had grown well past the no-code tour builder people knew it as — into an AI-powered engagement platform spanning in-app, push, and email. The site needed to catch up with what the product had become.

A Twelve-Year-Old Category Leader With a Newer Story to Tell
We rebuilt the site around outcomes rather than mechanics. Instead of leading with what the tool builds,the architecture leads with what teams are trying to achieve — drive adoption, launch products, grow advocacy — and routes product managers, growth leads, and customer success teams into the proof most relevant to their mandate. Named customer results carry the argument, and the platform's multi-channel reach is made explicit rather than buried in a features list.

Appcues had evolved into a full AI-powered engagement platform, but their website was still selling a tour builder. We rebuilt the story around outcomes that matter to product and growth teams, not a list of features. Prospects now understand the platform's real power before they ever get on a sales call.
appcues.com
Adoption & Engagement
Appcues — B2B SaaS
Boston, Massachusetts, USA
No-code tool → unified AI engagement platform (in-app + push + email).
Outcome-led paths route buyers to relevant proof.
G2 proof moved to primary conversion zone.






Sell What the Product Became, Not What It Was Known For
Category creators face a specific problem: the market remembers the original pitch. Appcues needed asite that reframed a mature, multi-channel platform for buyers who still thought of it as a tour builder, while holding onto the authority it had earned— an extensive content library, twelve years of category leadership, and customer names that carry weight in product-led growth circles.
Solution-led information architecture organized by buyer outcome rather than product feature, with distinct paths for product, growth, and customer success roles converging on a single demo request flow.
Scalable content and resource system supporting a large existing library of guides, research, and blog content, structured for topical SEO authority across product-led growth search terms.
Performance-focused build with component-level flexibility for rapid positioning tests, plus integration into their existing marketing and product analytics stack for full funnel attribution.


Appcues — B2B SaaS
Appcues helped invent the product adoption category in 2013 and has guided billions of in-app experiences for teams at Lyft, Segment, and Plural sight. But the product had grown well past the no-code tour builder people knew it as — into an AI-powered engagement platform spanning in-app, push, and email. The site needed to catch up with what the product had become.


TutorToday — B2C
Parents comparing tutors at midnight don't read, they scan and decide. We made TutorToday's micro-class model instantly clear, put transparent pricing and a free trial where they couldn't be missed, and removed every reason to click away. The website now does the selling before anyone picks up the phone.

